Digitalising Customer Communication

The IIoT service platform EquipmentCloud® provided RAMPF with increased customer loyalty, cross-functional time savings and increases in revenue.

IIoT service platform EquipmentCloud® as part of susietec

The challenge

Leading international dispenser supplier RAMPF Production Systems concluded that in order to provide the highest quality service possible, it would need to offer a digital, customer centric communication portal to its customers. Doing so would require the assistance of a cloud-based Internet of Things (IoT) software designed for customer interaction and feedback for data processing as well as enhanced service and self-service functionalities. To provide this, RAMPF opted for the EquipmentCloud® digital service solution from Kontron AG acquired company Kontron AIS.

Kontron’s solution

The EquipmentCloud® customer portal is completely tailored to the customer needs and guarantees the worldwide availability of information and documentation. Furthermore, the solution provides a variety of new branding functionalities, including individualization through images and logos, colour tones, fonts, self-registration and management functions for new users, privacy policies, email templates, as well as feedback functionality and domain redirection.

The result

Since the introduction of this specially tailored solution, more than 50% of the companies excel lists have been replaced by the EquipmentCloud® IoT service portal, and more than two-thirds of RAMPF customers are already actively using the service portal worldwide. Providing the organization with a suitable IoT customer communication service reaped significant competitive advantages for the manufacturer, from increased customer loyalty through improved service, to cross-functional time savings, to increases in revenue.